Analysis and synthesis of your user research data is critical if you want people to act upon your study and…
User Experience
How to Craft Valuable User Research Questions
Conducting user research is the most rewarding form of uncovering and capturing actionable insights for your product and service, but…
How to Make Sure Your Research Planning is Successful
At Handrail, our mission is to inspire great design through human understanding. Understanding people, their needs, and goals, in context, is critical to design success.
The Design Challenge: How to Plan Successful Projects
While design projects can seem overwhelming and chaotic, by taking the time to frame and articulate the challenge, you can…
Top 3 Continuous Discovery Questions
Our most cherished products and services have the best user experiences. Think about it for a second. What are the…
How to Create Products People Absolutely Love with Continuous Discovery
User research should be a continuous activity. “Software development is an activity of discovery. We must take action to reveal…
Agile 2.0 & The Evolution of its Methods
The way we understand Agile needs to evolve. Remember that our higher order objective is to validate our ideas the…
UX Spotlight With Becki Hyde
We caught up with Becki Hyde, the Digital Product Manager within the Digital Experience Center at Humana to find out…
Top 3 Impacts on UCD & UX in 2018
Disclaimer: I am a Product Manager and User Researcher, not an attorney. This article was written for UCD and UX…
5 signs you have outgrown Google and Excel for User Research
For years, I cobbled together various tools in order to help me plan, capture, analyze and share user research. I…
UX Spotlight with Katy Cobian
Breaking Down Silos to Improve the Customer Journey We sat down with CX Strategy Manager, Katy Cobian to learn more…
Simplifying the User Research Process
We’ve Made The Research Process Even Easier! You spoke up and we listened. We all know that surveys can be an integral part…
Prototyping: Build to Think, Build to Decide
Background Recently, at a Meetup of our local chapter of the IxDA (International Design Association), fifteen professionals discussed how we approach prototyping…
How we conducted user research for our new UX research platform
Continuous Discovery Leads To Continuous Improvements At ConnectFive, we believe the knowledge and insights that help fuel product or service…
Innovation Spotlight Interview – Ep 1: Quantified AG
Episode 1: “Fit Bit for Cattle” Brenna from Quantified Ag explains how the technology she is working on can help monitor…
How to prepare for a successful user research session
Congrats! You’ve answered the top five questions you need to know before starting your user research session. Now you need…
Top 5 things to know before starting user research
“If you want to offer products or services that have value for your customers, you must first make the effort…
Phase Five: Deliver
The Deliver Phase is the sixth installment in a series of posts exploring how organizations can leverage design to create…
Phase Four: Development
The Development Phase is the fifth installment in a series of posts exploring how organizations can leverage design to create…
Phase Three: Design
The Design Phase is the fourth installment in a series of posts regarding how organizations can leverage design to create…
Do’s and Don’ts for User Interviews (info-graphic)
Info-graphic on the do’s and don’ts when conducting user interviews About Handrail We built Handrail to help teams…
Phase Two: Discovery
The Discovery Phase is the third installment in a series of posts regarding how organizations can leverage design to create…
How we ran a Google Design Sprint on a video game
This is a story about a GV style design sprint. If you’ve never heard of that, you can learn more…
Why You Should Talk with Your Users
Anytime we create a product or service, we want to know whether people actually use them or not. We also…